Frequently Asked Questions
Everything you need to know about your Moonboon experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region, while international orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I find my correct size?
Each product page features a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
Yes, Moonboon is committed to ethical fashion. We use GOTS-certified organic cotton and recycled polyester to minimize our environmental footprint.
Can I track my order in real-time?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's journey to your doorstep.